CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the product they purchase.
Shipping costs, i.e., cargo/shipping fees, will be paid by the buyers.
Each purchased product will be delivered to the person and/or entity at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the agreement.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, and, if available, together with documents such as the warranty certificate and the user manual.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the time the seller becomes aware of this situation. Within 14 days, the total price must also be refunded to the Buyer.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product shall end.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after the product is delivered, it is determined that the credit card used for payment by the buyer was unlawfully used by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product that is the subject of the agreement to the Seller within 3 days, with the shipping costs to be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TERM DUE TO UNFORESEEABLE REASONS:
If force majeure events occur that the Seller could not foresee and the product cannot be delivered within the term, the situation will be notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the Buyer will be paid this fee in cash within 14 days from the cancellation. If the Buyer made the payment with a credit card and cancels, the product price will be refunded to the bank within 14 days from the cancellation as well; however, it is possible that the bank will transfer it to the Buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer shall inspect the goods/service subject to the agreement before receiving them; damaged and defective goods/services such as those that are dented, broken, or have torn packaging will not be accepted by the Buyer from the cargo/shipping company. The delivered goods/services will be deemed to be undamaged and intact. THE BUYER must carefully protect the goods/service after delivery. If the right of withdrawal will be exercised, the goods/service must not be used. The invoice must be returned together with the product.
RIGHT OF WITHDRAWAL:
BUYER; within 14 (fourteen) days from the delivery date of the product purchased to the Buyer or to the person/entity at the address indicated, may use the right of withdrawal from the agreement by refusing the goods without assuming any legal or penal liability and without giving any reason, provided that the Buyer notifies the SELLER through the contact information below.
CONTACT INFORMATION WHERE THE SELLER’S WITHDRAWAL NOTICE WILL BE MADE:
COMPANY
NAME/TITLE: Güven Kitap Kırtasiye Ticaret Limited Şirketi
ADDRESS: Zümrütevler Mahallesi Seher Sokak N:6/C Maltepe, ISTANBUL
E-MAIL: internet@guvensanat.com
TEL: 05438180142
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the Buyer has purchased a service, this 14-day period begins from the date the agreement is signed. Before the withdrawal period expires, the right of withdrawal cannot be exercised in service agreements where performance of the service has started with the consumer’s approval.
The costs arising from the use of the right of withdrawal belong to the BUYER conditionally*.
*This condition is determined by the SELLER.
In order to exercise the right of withdrawal, within 14 (fourteen) days, a written notice must be provided to the SELLER via registered mail with return receipt, fax, or e-mail, and it must be ensured that the product has not been used within the scope of the provisions of the agreement titled “Products for Which the Right of Withdrawal Cannot Be Used”.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL:
The return form and the box, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and the documents that place the BUYER under debt to the BUYER within a maximum of 10 days from the date the cancellation notice reaches the SELLER, and to receive the goods back within 20 days.
If, for a reason arising from the Buyer’s fault, there is a decrease in the value of the goods or if return becomes impossible, the BUYER is obliged to compensate the SELLER’s losses to the extent of the Buyer’s fault. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the goods or product during the withdrawal period.
If, as a result of exercising the right of withdrawal, the campaign limit amount set by the SELLER falls below the threshold, the discount amount obtained within the scope of the campaign is cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Goods prepared at the request of the BUYER or clearly in line with the BUYER’s personal needs and that are not suitable for being sent back, such as underwear sub-pieces, bottoms of swimsuits and bikinis, cosmetics, single-use products, goods that pose a risk of rapid spoilage or goods for which the expiration date may have passed; products that, after delivery to the BUYER, are not suitable for return from a health and hygiene perspective if the packaging is opened by the BUYER; products that, after delivery, are mixed with other products and cannot, by their nature, be separated; goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement; non-material goods delivered instantly in electronic environment or delivered instantly to the consumer; and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, is not possible under the Regulation if the packaging has been opened by the BUYER. In addition, before the withdrawal period expires, the use of the right of withdrawal for services whose performance has started with the consumer’s approval is also not possible under the Regulation.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must have their packaging unopened, untested, undamaged, and unused in order for them to be returnable.
DEFAULT SITUATION AND LEGAL CONSEQUENCES
If the BUYER makes payment transactions with a credit card and falls into default, the BUYER accepts, declares, and undertakes that it will pay interest within the framework of the credit card agreement between the cardholder bank and itself and that it will be responsible to the bank. In this case, the relevant bank may apply to legal remedies; it may request the costs that arise and the attorney’s fees from the BUYER, and in any event, if the BUYER falls into default due to the Buyer’s debt, the BUYER accepts that it will pay the Seller’s damages and losses arising from the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a bank transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) at ............, ........., bank.
Through our site, you can make online single payments with your credit cards or take advantage of online installment payment options for any type of credit card. In your online payments, at the end of your order, the amount will be charged from your credit card.
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